technology trends
Since I started working on Discourse, I spend a lot of time thinking about how software can encourage and nudge people to be more empathetic online. That’s why it’s troubling to read articles like this one: My brother’s 32nd birthday is today. It’s an especially emotional
community moderation
One of my favorite insights on the subject of online community is from Tom Chick: Here is something I’ve never articulated because I thought, perhaps naively, it was understood: The priority for participating on this forum is not the quality of the content. I ultimately don’t care how
user experience
Seth Godin showed this slide during a recent presentation at Google: Users don’t care about YOU. What’s the biggest web design mistake of 2004? 1. Believing people care about you and your web site. Why isn’t anyone reading our blog? 1. You’re not a good-looking female