software development
Occasionally, startups will ask me for advice. That's a shame, because I am a terrible person to ask for advice. The conversation usually goes something like this: We'd love to get your expert advice on our thing. I probably don't use your thing. Even
community engagement
You know how interviewers love asking about your greatest weakness, or the biggest mistake you've ever made? These questions may sound formulaic, maybe even borderline cliche, but be careful when you answer: they are more important than they seem. So when people ask me what our biggest mistake
software development concepts
Paul Buchheit on listening to users: I wrote the first version of Gmail in one day. It was not very impressive. All I did was stuff my own email into the Google Groups (Usenet) indexing engine. I sent it out to a few people for feedback, and they said that
customer service
In this interview with Werner Vogels, the CTO of Amazon, he outlines how Amazon's developers stay in touch with their users: Remember that most of our developers are in the loop with customers, so they have a rather good understanding about what our customers like, what they do
asp.net
I posted a new CodeProject article, WebFileManager: I often deploy ASP.NET websites to servers that I don’t control. In these situations, I can’t get to the underlying filesystem to do any file maintenance, because I don’t have direct access to the server. For various reasons, I